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A boil order is a public notification to customers notifying them to boil tap water before consuming it. Boil orders are issued when:
The quickest way to be notified of a boil order is to sign up on "CodeRed." Notification will be posted on the electronic message board located at the corner of Route 3 and Sand Bank Road, and two portable electronic messages boards will be placed in high-traffic areas. Depending on the time of day, notification will also be listed on the home page of this website and the City’s Facebook page.
Do not drink the water without boiling it first. Bring water to a rolling boil, let it boil for five minutes, and cool before using; or use bottled water for drinking, making ice, washing dishes, brushing teeth and preparing food until you are notified that the boil order has been lifted
According to the Illinois EPA guidelines, water samples must be collected to test for bacteria in the distribution system. Water Quality samples are taken on the day when the issue (main break, etc.) has been corrected and then incubated 18 to 24 hours, as required by the EPA. Only after this period of time can test results be read. From beginning to end, this process to lift a boil order can take a couple of days to complete.
Once lifted, flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Follow these guidelines for flushing: